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HANDERA, INC.
WEBSITE PRIVACY POLICY
At HandEra, Inc., we are committed to respecting your privacy. When Personally
Identifiable Information is submitted to us via this website, we know that you
trust us to handle that information accordingly and to protect your privacy.
This statement sets forth how we will protect and handle this information.
Personally Identifiable Information consists of your name, address (shipping and
billing), telephone number, fax number, e-mail address, credit card number and
the corresponding expiration date, product model and serial number, and any
other information that we receive through this website. Personally Identifiable
Information is collected by us only when you enter the information. You may
enter the information when placing an order, requesting technical support,
participating in surveys, requesting newsletters or responding to any other
online service offer. HandEra does not sell, rent, trade, publish, or otherwise
disclose your Personally Identifiable Information except as disclosed in this
statement.
HandEra, Inc. does not target or knowingly collect information from anyone under
the age of 13 years. If a child has provided us with Personally Identifiable
Information without parental or guardian consent, the parent or guardian should
contact us to remove the information and opt-out of continued electronic
correspondence.
We collect your Personally Identifiable Information when you complete online
forms. This information becomes confidential upon our receipt and while it is
stored on our servers. Only those employees with a need to have access to this
information can access it. Technical support employees or customer service
employees are an example of those employees who can access this information. We
keep a database of your technical support history and order history for future
reference. We keep your credit card number and expiration date on file on our
web server for four weeks after receipt, unless you authorize us to keep it
indefinitely in your file. If we are not authorized to retain your credit card
information, at the end of the four weeks it is deleted from the web server.
However, we do permanently keep a separate database of credit card information
on a secure limited access internal shipping database for future order
activity. In order to process and fulfill orders your Personally Identifiable
Information is shared with trusted partners. These partners use this
information for processing only; they do not own, retain, share, store or use
this information for any secondary purpose.
We may occasionally send electronic newsletters or special offers to those who
have provided us with their e-mail address. If you choose not to receive future
e-mail offerings or newsletters, please respond with a request for removal of
your e-mail address. On occasion we may post surveys on our website.
Participation in the survey is voluntary on your part. The information
collected from these surveys may be aggregated with other participants’
information and the result of that aggregation may be published or provided to
third parties. At all times the aggregation of this information will not
contain any Personally Identifiable Information.
We employ reasonable and current security methods to prevent unauthorized access
and maintain data integrity. Credit card information is transmitted in an
encrypted format with 128-bit SSL Cert encryption. Although we take every
effort to protect your order information and other Personally Identifiable
Information, we are not liable for transmission errors or unauthorized acts by
third parties.
Your use of this website constitutes your consent to the collection of all
Personally Identifiable Information and to the terms stated herein. Changes to
this Privacy Policy will be posted and it is your obligation to periodically
review this Policy for updates and changes. We may from time to time provide
links to other websites. When you access those websites, please review their
privacy policy. This privacy statement applies to information collected by the
HandEra website only.
If you have any questions regarding this Privacy Policy, please contact us
via the contact form or customer
service at 1-515-252-7522.
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