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Support Request
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Technical support for the HandEra 330 and the TRG Pro will end on May 31, 2003.
After this date, telephone tech support will only be available for customers who
have units with warranty remaining. For these customers, telephone tech support
will be available through the end of the unit warranty period. Note, some
issues are not covered under warranty and may require a fee to process, please
see the warranty page for more details. Also, email
support via the on-line support form
for troubleshooting and other information is available at no charge for both
in-warranty and out-of-warranty units at this time.
Check your warranty status here
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Note for first time users:
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You may need to perform a soft-reset if you are installing batteries for the
first time. Use the stylus tip to press the reset button inside the hole on the
back panel of the unit.
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Please keep a dated copy of the retail receipt or packing slip that was
included with the purchase of your HandEra product. This proof of purchase is
required to obtain warranty service authorization.
If you are still having problems after viewing the FAQs and documentation,
please complete this form, and a HandEra engineer will reply to your query as
soon as possible, within two business days.
You may also call our tech support number: (515) 252-7522 option 1
($25 fee per call)
Full Name:
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E-mail:
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You must provide a valid e-mail to receive a response.
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Category:
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Software Package:
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Software package needed for software support.
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Palm Serial Number:
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Palm info section needed for hardware support.
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Question:
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