Warranty and Service Policy

In-Warranty Service * HandEra Handheld Computer Warranty Telephone Technical Support Repair Charges All HandEra handheld computers purchased brand new. 90 days from date of purchase. 90 days from date of purchase ¹. Swap or Repair: N/C ³ All refurbished HandEra handheld computers. 30 days from date of purchase. 30 days from date of purchase². Swap or Repair: N/C³

Out-of-Warranty Service * HandEra Handheld Computer Telephone Technical Support Repair Charges HandEra 330 30 days from date of repair². Swap or Repair: Evaluation Only: $100 $20 TRGpro 30 days from date of repair². Swap or Repair: Evaluation Only: $100 $20

Note: There is a $25 charge on calls for out of warranty units that do not result in a repair RMA number being generated. ¹After 90 days, there will be a technical telephone support charge of $25 per incident. This charge is waived if the call results in an RMA being issued. ²After 30 days, there will be a technical telephone support charge of $25 per incident. This charge is waived if the call results in an RMA being issued. ³There are user caused problems that are not covered by warranty. Examples of these are but are not limited to cracked screens, screen spots, battery corrosion, and user abuse or modification. These carry a $100 charge. * In effect beginning November 1, 2001. Technical support for the HandEra 330 and the TRG Pro will end on May 31, 2003. After this date, tech support will only be available for customers who have units with warranty remaining. For these customers, tech support will be available through the end of the unit warranty period.

Search   Contact   Trademark   Privacy

© Copyright 2000-2008 HandEra.  All rights reserved.